Grievance Policy
J2J Software Solutions Private Limited believes that excellence in customer service is an important imperative for sustained business growth. As a service organization, customer service and customer satisfaction are our prime focus. Our goal is to ensure that our customers receive exemplary service across all our touch points. This policy encompasses a structured grievance redressal mechanism and a framework for addressing customer grievances/complaints.J2J Software Solutions Private Limited will treat the customers in a transparent and fair manner, and will deal with customer complaints with courtesy and in a timely manner.
Redressal Mechanism for Grievances:
The customer can contact the below mentioned two levels for effective resolution of their complaints:
Initial Contact Point:
Customers are encouraged to first contact our customer service team, who are trained to handle a wide range of issues. Our representatives will listen to your concerns, provide assistance, and work towards a resolution.
Escalation Level:
If the issue is not resolved to your satisfaction at the initial contact point, you may escalate your complaint to a senior representative. This ensures that more complex grievances receive the attention they deserve.
| Level | Response Time | Description | Contact details |
|---|---|---|---|
| Level 1 | Less than 24 hours | 24x7 Helpdesk | support@j2jsoftwaresolutions.com |
| Level 2 | Less than 72 hours | Nodal Officer | jeyaraj@j2jsoftwaresolutions.com |
To report or to notify us of any fraudulent activity, please reach out to the J2J Software Solutions Cyber cell Team at:
| Level | Response Time | Description | Contact details |
|---|---|---|---|
| Level 1 | Less than 24 hours | J2J Software Solutions Cyber Cell | jeyaraj@j2jsoftwaresolutions.com |
Your safety and security are our top priorities, and we are here to assist you promptly and effectively. Thank you for helping us maintain a secure environment for all our customers.
Restricted Services:
The Users hereby represents and confirms that it is not into the activities mentioned in the restricted services list (as amended from time to time) as set out herein below:
- MLM & Entities operating as chit funds / nidhi companies (except government or public sector entities);
- Casino / Nightclub / Betting / Gambling / Real Money Gaming Business
- Weapons which include firearms, ammunition, knives, brass knuckles, gun parts, and other armaments; Antiques/Art Dealers.
- Hazardous materials which include explosives and related goods; toxic, flammable, and radioactive materials and substances.
- Dealers in gems and jewellery / precious metals / bullions (including sub dealers).
- Money Changers / Money Transfer Agents
- Embassies / Consulates
- Online Lotteries
- Telemarketers
- Offshore Corporation
- Unregulated and Illegal Currencies